Terms and Conditions


DELIVERY

We use a local courier TWC Parcel Delivery Services Ltd who delivers to mainland UK.

If you require a delivery outside of the mainland UK please contact us to discuss your requirements.

Please note that we require 24 hours notice to prepare your order for a delivery. Each artisan cheese is hand cut so we will always make sure your total weight of cheese is accurate or just over. For whole cheeses they are an approximate weight, so could be more or less than the weight stated.

The delivery cost is incorperated in the product price for each product which you should receive within 2 -3 working days. A Saturday delivery can be arranged but this does cost a lot more so if you do want a Saturday delivery please contact us for more help.

During checkout, we'll ask you for a delivery day - please choose the day that you would prefer (Tues-Fri).  Or - you can put 'any' or 'asap' (as soon as possible). 

We do our best to deliver on the date you have requested but at busy times of the year delivery times can be extended. Please make sure that delivery address & postcode are correct as we cannot be responsible for non delivery due to an incorrect address. Likewise in the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown etc) we cannot be responsible for any delivery delays. Please ensure that you leave a contact number with the order as this can help complete the delivery.

You can collect directly from us so in order that you are not charged for delivery please enter COLLECT  in the discount coupon code box this will stop you from being charged for delivery.

It is best if someone is available to receive and sign for the delivery but we can arrange for the couriers to leave the parcel safely without a signature. If no one is home, the couriers will do this by default.

Packaging - We use a smart, sturdy highly insulted box so your cheese arrives in the same immaculate condition as it leaves our dairy.

If you have any concerns due to the quality of your cheese on arrival please call us straight away on 01743 441599 and if you can, email photos to mrmoyden@live.co.uk  and we will do our best to put it right either by replacing the order or by giving you a refund.

PRICE

Your payment is taken as you place your order so you will always be charged at the rate advertised at the point of ordering. We usually raise prices once a year however if necessary we will adjust prices outside this schedule.We accept payment online by Maestro, Solo, Electron, Visa, MasterCard and Delta. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential. In fact we never see any of the card number ourselves.

Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.

CANCELLATION

We reserve the right not to accept or to cancel any order once accepted, without penalty. You too may cancel an order without penalty as long as we receive the notification a minimum of 4 days before the requested delivery date.

PRIVACY & YOUR INFORMATION

We retain details necessary for successful fulfilment of your order and may use them for marketing purposes for example emailing or posting you information about seasonal offers. These include: name, address, telephone number and email address of sender, name, address, telephone number and email address of recipient. We do not sell addresses to any other companies. We will never cold call you for marketing purposes. Credit card numbers are not retained after payment has been received.

THESE TERMS & CONDITIONS MAY CHANGE

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.

 

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